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Dennis Donovan

(18,770 posts)
Sat Feb 8, 2020, 05:20 PM Feb 2020

Spectrum outage stretches from upstate New York to New England, no cable or internet for users

Source: Watertown (NY) Daily Times


Map of outages as reported by downdetector.com

By BEN MUIR
bmuir@wdt.net

Feb 8, 2020 Updated 5 min ago

Many Spectrum customers Saturday in northern New York are experiencing service issues with their internet and TV.

The company became aware of the issue after nearly 12,000 problems with TV or internet were reported about Spectrum.




"We are aware of service issues in Upstate New York, Maine and New Hampshire at this time," Spectrum's support team said in a tweet Saturday. "We are investigating and working to resolve the problem. We apologize for any inconvenience this is causing."




In a second tweet, Spectrum said services within its entire northeast region are currently impacted by fiber optic damage, and that crews are making repairs to restore service as soon as possible.

Read more: https://www.nny360.com/top_stories/spectrum-outage-stretches-from-upstate-new-york-to-new-england/article_411e8d6f-27b4-52a4-9fdf-a920ca4bc4f9.html



Posting this in LBN because this is affecting the entire Northeast, and appears to be getting worse...

On edit: My internet just came back up!
27 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Spectrum outage stretches from upstate New York to New England, no cable or internet for users (Original Post) Dennis Donovan Feb 2020 OP
My tinfoil hat says... wcmagumba Feb 2020 #1
Spectrum "officially" says it's fiber optic damage Dennis Donovan Feb 2020 #3
Yesterday, when they allowed the passengers to get off the dewsgirl Feb 2020 #5
Hot damn! It just came back up! Dennis Donovan Feb 2020 #9
Thank goodness. dewsgirl Feb 2020 #10
i hope you took a picture first! lol n/t orleans Feb 2020 #21
Almost got to that Dennis Donovan Feb 2020 #22
Probably related to the snow/ice storm Zing Zing Zingbah Feb 2020 #24
Maybe, Corgigal Feb 2020 #2
I predict "technical difficulties" will follow the Democratic candidates throughout 2020. n/t captain jack Feb 2020 #4
I would almost bet on it. The Iowa caucuses phone lines being jammed by magats tells us that. Evolve Dammit Feb 2020 #8
How convenient! 2naSalit Feb 2020 #6
I'm on spectrum in mass, been fine all day.... getagrip_already Feb 2020 #7
It's the launch of the XFL. Yavin4 Feb 2020 #11
We had an outage in Northern CA due to "damage" Silver Gaia Feb 2020 #12
You can see "live" updates here... KY_EnviroGuy Feb 2020 #13
Timing was okay for me matt819 Feb 2020 #14
due to health problems i need a land line and a reliable phone . AllaN01Bear Feb 2020 #15
While arguing with Spectrum the other night about my bill, they offered a discount cell phone deal BamaRefugee Feb 2020 #16
I'm with wcmagumba. not_the_one Feb 2020 #17
Central NH: Our Specctrum internet link went for about an hour last night. sarge43 Feb 2020 #18
Spectrum employee here. Tech support. christx30 Feb 2020 #19
So you're the one I need to talk to about my Internet dropping everyday. Lol nt Quackers Feb 2020 #25
More or less. christx30 Feb 2020 #26
Well thanks! I think there's too much power on the channels. Quackers Feb 2020 #27
We had it happen in Hawaii on Nov 1st for 24 hours Cha Feb 2020 #20
Remember kids, 99.9% reliability!! Galileo126 Feb 2020 #23

Dennis Donovan

(18,770 posts)
3. Spectrum "officially" says it's fiber optic damage
Sat Feb 8, 2020, 05:26 PM
Feb 2020

...however, I'm having a hard time understanding why "fiber optic damage" took out the entire Northeast. There are redundancies and failovers built into this - far beyond redundancies you would see in, for example, the power grid.

dewsgirl

(14,961 posts)
5. Yesterday, when they allowed the passengers to get off the
Sat Feb 8, 2020, 05:31 PM
Feb 2020

cruise ship in NJ, people were freaking out, rightly so. I wouldn't put anything past the Trump admin...I know that sounds tin foil hatty, I have a feeling you are one of the few that grasps the gravity of the situation.

Zing Zing Zingbah

(6,496 posts)
24. Probably related to the snow/ice storm
Mon Feb 10, 2020, 11:59 AM
Feb 2020

That we were having in New England at the time (Thursday and Friday).

Evolve Dammit

(16,632 posts)
8. I would almost bet on it. The Iowa caucuses phone lines being jammed by magats tells us that.
Sat Feb 8, 2020, 05:41 PM
Feb 2020

And there are sooo many levels above them. As Morgan Freeman said, "We're at war."

getagrip_already

(14,250 posts)
7. I'm on spectrum in mass, been fine all day....
Sat Feb 8, 2020, 05:40 PM
Feb 2020

Haven't noticed a single period of no connection.

But we used to be charter, so maybe some legacy infrastructure saved us?

Silver Gaia

(4,514 posts)
12. We had an outage in Northern CA due to "damage"
Sat Feb 8, 2020, 06:11 PM
Feb 2020

and it was due to vandalism. Cables were deliberately cut. So, it's interesting that they are describing it that way.

KY_EnviroGuy

(14,483 posts)
13. You can see "live" updates here...
Sat Feb 8, 2020, 06:30 PM
Feb 2020
Outage.Report
Spectrum Outage Map

Go to: https://outage.report/us/spectrum/map

(snip)
Received 3357 reports, originating from The Bronx, Schenectady, Buffalo, Frankfort, Rochester and 391 more cities.


Spectrum (former Charter Spectrum) is a brand under which Charter Communication offers their telecommunication services. It offers cable television, fiber Internet and telephone. It is the second largest cable operator in the U.S. serving over 26 million customers in 41 states.

Looks more like a major hacker attack perhaps combined with equipment/cable failure at a major routing hub.

KY...........

matt819

(10,749 posts)
14. Timing was okay for me
Sat Feb 8, 2020, 06:30 PM
Feb 2020

My spectrum internet went out at my office yesterday around 3:30. So I left early. I just hope it’s back up by Monday morning.

I have to agree with others whose eyebrows are raised. Really, wtf?

How many voting systems in the area affected use spectrum? Why did likely backup systems not kick in? Specifically where were the primary outages? And why? And not a bs fiber optic issue.

AllaN01Bear

(17,383 posts)
15. due to health problems i need a land line and a reliable phone .
Sat Feb 8, 2020, 06:31 PM
Feb 2020

situations like this i need a seprate phone . unless at and t go out like it did last year in california due to fibre damage . we also need to stick to vote by mail with paper ballots only, not evoting machines that can be rigged.

BamaRefugee

(3,476 posts)
16. While arguing with Spectrum the other night about my bill, they offered a discount cell phone deal
Sat Feb 8, 2020, 07:32 PM
Feb 2020

I've been on auto pay with Spectrum and their predecessors here in Los Angeles for at least 20 years, suddenly they start calling and threatening me with cutting off my service because I'm *not paying my bill*. I called American Express, who I auto pay through, and they stated Spectrum has not even attempted to charge me for the last 2 months...

Anyway I got that straightened out and wrangled an almost $50 a month discount on my bill for a year. Then they asked me about my cell phone, I've been totally happy with my carrier for years, I'm on something called "THRIVE 55" or similar and I get 2 phones, unlimited everything, for $55 a month plus $7 for the 2nd phone,and fees, so around $75 a month.

They offered me Spectrum cell phone service for 2 phones, unlimited, keep my phone numbers and phones, for $28 a month. With a free switch back to my current provider within 2 weeks , which I checked with my provider and they said if I come back I get my original phone numbers back too. Sounds like a great deal, but my first thought was:
If Spectrum goes down, as they often do, I probably have NO cell phone service. Is that what happened today, the phones were gone too? Or would phones keep working, I figure Spectrum is leasing digital space from some larger provider since they told me "you'll be part of the nation's largest phone service".

 

not_the_one

(2,227 posts)
17. I'm with wcmagumba.
Sat Feb 8, 2020, 09:09 PM
Feb 2020

They know how to stir up some shit, and are just fine-tuning their cyber ware.

We are unfortunately in tin foil hat land.

Remember, they didn't have the capabilities to get into our voter databases, either.

christx30

(6,241 posts)
19. Spectrum employee here. Tech support.
Sat Feb 8, 2020, 10:41 PM
Feb 2020

I’m the guy on the line that answers questions about the outage. Been a crazy day today. But, yeah, damage to fiber lines. Just killed a bunch of service. But we got it back up. Queue went from 150 to nearly 2000 in 10 minutes. We got it down to 250 now. Still back to back, though. I’m going home in 45 minutes.

christx30

(6,241 posts)
26. More or less.
Mon Feb 10, 2020, 02:26 PM
Feb 2020

I work in video repair, and I can set up a trouble call if I can see the signals of your box don’t look great, or I can get you over to Internet and Phone. I can tell you if it’s the WiFi that keeps dropping, or if it’s that the modem keeps losing connection. But I’d love to help. I’ve been here 8 years, and it’s the best job I’ve ever had.

Quackers

(2,256 posts)
27. Well thanks! I think there's too much power on the channels.
Mon Feb 10, 2020, 03:36 PM
Feb 2020

They installed an in-line amp a few years ago when I had multiple receivers. Now it’s just a modem with the amp still there. I think the channels power levels spike on occasion causing the hiccup in the system. I need to just call a tech out but I keep putting it off. Anyways, have heart.

Cha

(295,919 posts)
20. We had it happen in Hawaii on Nov 1st for 24 hours
Sun Feb 9, 2020, 01:25 AM
Feb 2020

Spectrum's Fiber Optic was damaged 10 miles out in the ocean. They worked hard to get it back for us.

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