T-Mobile to pay $20M after outage led to failed 911 calls
Source: AP
WASHINGTON (AP) Wireless carrier T-Mobile agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls.
The FCC said Tuesday that as part of the settlement, T-Mobile will also commit to improving communications of outages to emergency call centers, among other measures.
The agency said there was a complete failure of more than 23,000 911 calls because of the outage. There were also calls that did go through but without key information, like a callback number or location data.
The FCCs investigation said the outage began because of a failure in part of T-Mobiles network, which was made worse by routing and software errors.
A man uses a mobile phone outside a T-Mobile store, Monday, April 19, 2021, in New York. The wireless carrier agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls. The FCC said Tuesday, Nov. 23 that as part of the settlement, T-Mobile will also commit to improving communications of outages to emergency call centers, among other measures. (AP Photo/Mark Lennihan)
Read more: https://apnews.com/article/technology-business-federal-communications-commission-b66ad5f68570bdc31133002689d3260b
NullTuples
(6,017 posts)Thank you.
Any chance of you doing something about cell towers going out when the power goes out despite promises of 2-3 days battery back up?
C Moon
(12,188 posts)Sherman A1
(38,958 posts)Been with them for decades and very happy.