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LuckyCharms

(17,287 posts)
Sat May 25, 2019, 02:09 AM May 2019

Customer service.

I'm not going to post the details, but once again, I got fucked over in the service department of a car dealership when they were 100% at blame for the problem.

So once again I had to chastise 3 people for causing me this problem. Once again I had to elevate my problem 3 levels above the person that was giving me shit. Once again, I had to be the asshole that doesn't give up when he is wronged. Once again I had to elevate my blood pressure because I wouldn't take their unreasonable crap.

Once again I had to listen to their excuses instead of their solutions.

Once again I had to go through all of that happy horseshit until they finally decided to do the simple and right thing just to get my complaining ass out of the dealership.

Something has changed for the worse in this country. Right and reasonable solutions for a displeased customer are no longer offered. Your time means nothing to the person providing you a service and receiving your payment.

17 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Customer service. (Original Post) LuckyCharms May 2019 OP
The Customer Service True Blue American May 2019 #1
Didn't know that about Google. Thanks. dameatball May 2019 #2
I had 150 True Blue American May 2019 #4
I post good and bad on it. I love calling out the good ones. Lochloosa May 2019 #10
This was not the fault of the owner. LuckyCharms May 2019 #11
Were they rude to you? True Blue American May 2019 #15
I would suggest making a comment on the dealerships social media Sherman A1 May 2019 #3
True, but Google True Blue American May 2019 #5
I don't disagree and Google may also be monitored by third parties Sherman A1 May 2019 #7
I ordered 5 posters and got the mailing tube with nothing in it today. lunatica May 2019 #6
I ordered True Blue American May 2019 #8
How do you put it on google? lunatica May 2019 #9
Yes, another good one. True Blue American May 2019 #12
Wise move True Blue American May 2019 #13
Thanks. lunatica May 2019 #14
I bought a new car once when I was young and full of myself. I won't do that again. hunter May 2019 #16
I'm with you on this ProudLib72 May 2019 #17

True Blue American

(17,972 posts)
1. The Customer Service
Sat May 25, 2019, 02:28 AM
May 2019

People are not to blame for your problem. The owner of the company is.

Taking your frustration out on them does not solve your problem. I understand how you feel but you need to contact management, not the lowly worker who can only do so much.

Go to management. If they do not solve your problem contact the BBB. Then it will be public. If they do not solve the problem it will be on their record.

Google has a local site you can make a complaint or compliment so it is there for all to see. I have become a local Google Guide with my comments.

True Blue American

(17,972 posts)
4. I had 150
Sat May 25, 2019, 03:42 AM
May 2019

Reads from a car wash attendant who gave me a hard time. I also give good reviews.

The Auto Dealership needs to know. The other poster is right. I have learned over the years to feel bad for the Customer Service person unless they are rude to me. I let them know they are not to blame.

LuckyCharms

(17,287 posts)
11. This was not the fault of the owner.
Sat May 25, 2019, 09:15 AM
May 2019

This was the fault of 3 employees.

If I went to the owner with what happened, the employees would most certainly be fired. So I will not take it any higher than I did.

My anger is valid, however, I don't want those people losing their jobs over it.

I will just go elsewhere.

True Blue American

(17,972 posts)
15. Were they rude to you?
Sat May 25, 2019, 03:54 PM
May 2019

If they get away with it you can bet they will do it to others.

More than likely they would get a write up for one incident. Not fired.

Sherman A1

(38,958 posts)
3. I would suggest making a comment on the dealerships social media
Sat May 25, 2019, 03:37 AM
May 2019

You would just be amazed how fast things can be remedied. Companies guard their social media image very carefully, in some cased larger corporations have that done by an outside service.

You have a problem, post to their Facebook page and I bet you will see a result.

Sherman A1

(38,958 posts)
7. I don't disagree and Google may also be monitored by third parties
Sat May 25, 2019, 03:51 AM
May 2019

In this case I would be thinking solving the problem would be the goal and I have had good luck with social media doing so. Google Reviews may also accomplish that goal, I have no experience with it as I do not have a google account or plans to get one.

lunatica

(53,410 posts)
6. I ordered 5 posters and got the mailing tube with nothing in it today.
Sat May 25, 2019, 03:45 AM
May 2019

Empty. So I responded by sending the email I got from them confirming the order when I placed it. So far their response was to let me know they will respond at some future time. I told them to either send me the posters I ordered or refund me.

Sigh...



True Blue American

(17,972 posts)
8. I ordered
Sat May 25, 2019, 04:11 AM
May 2019

A Mini Pad case online from Walmart. It came from a different company broken. Walmart sent it back after I paid 85 cents for an envelope. Company then charged $10 for shipping. I am still in discussions with them.

But I read the complaints. One was a Television set. I feel for that person.

This is my first time to have a problem. They are still contacting me.

I will be putting this on Google,too.

lunatica

(53,410 posts)
9. How do you put it on google?
Sat May 25, 2019, 04:37 AM
May 2019

For local vendors it’s pretty effective to use Yelp which is good. Maybe I should look the company up on Yelp.

True Blue American

(17,972 posts)
12. Yes, another good one.
Sat May 25, 2019, 09:29 AM
May 2019

Not sure how I started, maybe Google comments. I also make sure I compliment. Google flatters you by making you a Google Guide in your area. my post is tongue in cheek.

But anything to get your comments heard. For years I wrote Letters To The Editor. Now my IPad does the job.

But you have to make sure word gets around. Make sure those who can help find out.


Started when Carter was running, a woman in a letter said she did not want an over the hill Actor. I asked her,” How about a born again peanut farmer!?”Shortest letter I ever wrote.

True Blue American

(17,972 posts)
13. Wise move
Sat May 25, 2019, 09:33 AM
May 2019

Anything to get the word out. Local BBB is really good here. Landscapers usually do not belong, but the BBB takes the complaint. I had dead bushes replaced but he ignored the BBB. His record remains. They closed the case. I tried to warn him.

hunter

(38,264 posts)
16. I bought a new car once when I was young and full of myself. I won't do that again.
Sat May 25, 2019, 04:49 PM
May 2019

The last time I stepped into a car dealership was to buy a part for an old car. They didn't have it, of course, and said they'd have to order it, which they did, $65 for a little piece of plastic.

I might have done that on the internet, but no, this car company doesn't do that, and the part was one that doesn't fail or get broken often enough for the usual aftermarket sources to have duplicated it yet. Things like tail lights for this car are available from multiple sources, but not the part I needed.

Car culture sucks in every way. The manufacturers protect their dealers, even the scummy dealers.

I'm a fairly good mechanic and I know some honest and excellent actual independent mechanics (who sometimes laugh at my own hack repairs), so I can afford to drive inexpensive used cars.

It's troubling to me that as cars become more computerized the car manufacturers and their dealer networks are making it more difficult for independent mechanics to keep cars in good repair.

ProudLib72

(17,984 posts)
17. I'm with you on this
Sat May 25, 2019, 05:11 PM
May 2019

I scrounge the pick and pulls for parts. I look through Craigslist for parts. The interesting thing about my vehicle is that a huge aftermarket world exists for it, but they don't make some of the more mundane parts.

Here's an example of the lengths I go to: Last summer I bought a kit to convert my rear brakes from drum to disc. That was fairly straight forward. Then I needed to come up with something for an emergency brake. They make a kit for that, too. It consists of a manual disc brake system that goes between the transmission output and drive shaft. Easy. However, it meant I needed just slightly longer bolts for the drive shaft. I looked everywhere. I finally went to Fastenal and ordered the bolts.

I'm at the point where I cannot take my vehicle to a dealership. They simply won't understand all of the modifications I've done. I either do the work myself or rely on my buddy who owns a shop that does fabrication and repairs on these types of vehicles.

If you want to own an older car, you need to learn how to do the maintenance on it yourself or have friends who can help. The dealerships rely on the fact that exactly 0.5% of the population will take the time and learn to work on their own cars.

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