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Hokie

(4,284 posts)
Sun Mar 15, 2020, 11:59 AM Mar 2020

Has anyone applied for a cancellation with Orbitz since the COVID-19 crisis?

Last edited Sun Mar 15, 2020, 02:06 PM - Edit history (1)

I have used Orbitz for booking flights for a number of years. I never needed to apply for a refund until this weekend. I had a business trip scheduled that had to be canceled because of issues related to the epidemic. Since my flight was on Untied I went to my account there to cancel. Their site just has a button you click on to cancel. When I clicked it said since I had booked through a third party I would have to go through them.

I went to Orbitz and found that instead of just clicking on a button you have to fill out an on line form. Nothing from the reservation carries over to the form. You have to enter the locator code, departure date, and booking date all over again. The form instructions are goofed up too. It asks for the itinerary number but after trying to enter that multiple times without success I figured that it actually wanted the ticket number.

I will try calling today but the web site warns about very long wait times. I am getting the sinking feeling my refund is going to take weeks. I did screen shot everything I entered and the confirmation page when the form was finally accepted.

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Has anyone applied for a cancellation with Orbitz since the COVID-19 crisis? (Original Post) Hokie Mar 2020 OP
I got an email from Travelocity that said to just contact the airline. likesmountains 52 Mar 2020 #1
I got a couple emails from orbitz captain queeg Mar 2020 #2
I tried their chat help on line and finally got it canceled Hokie Mar 2020 #3

likesmountains 52

(4,093 posts)
1. I got an email from Travelocity that said to just contact the airline.
Sun Mar 15, 2020, 12:02 PM
Mar 2020

I haven't tried it yet since my trip is a month away.

captain queeg

(10,035 posts)
2. I got a couple emails from orbitz
Sun Mar 15, 2020, 01:25 PM
Mar 2020

First they say call the hotel (in my case) directly. Then they said if it’s more than 7 days out they can’t help, you’ll have to wait.

Hokie

(4,284 posts)
3. I tried their chat help on line and finally got it canceled
Sun Mar 15, 2020, 02:05 PM
Mar 2020

It took two tries. The first time it said all the agents were busy. The second time it just took a few button clicks to cancel on their automated chat. I received a full credit to use on United. I think it's good for a year. I will probably have to book through Orbitz though.

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