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Related: Culture Forums, Support ForumsHas anyone applied for a cancellation with Orbitz since the COVID-19 crisis?
Last edited Sun Mar 15, 2020, 02:06 PM - Edit history (1)
I have used Orbitz for booking flights for a number of years. I never needed to apply for a refund until this weekend. I had a business trip scheduled that had to be canceled because of issues related to the epidemic. Since my flight was on Untied I went to my account there to cancel. Their site just has a button you click on to cancel. When I clicked it said since I had booked through a third party I would have to go through them.
I went to Orbitz and found that instead of just clicking on a button you have to fill out an on line form. Nothing from the reservation carries over to the form. You have to enter the locator code, departure date, and booking date all over again. The form instructions are goofed up too. It asks for the itinerary number but after trying to enter that multiple times without success I figured that it actually wanted the ticket number.
I will try calling today but the web site warns about very long wait times. I am getting the sinking feeling my refund is going to take weeks. I did screen shot everything I entered and the confirmation page when the form was finally accepted.
likesmountains 52
(4,093 posts)I haven't tried it yet since my trip is a month away.
captain queeg
(10,035 posts)First they say call the hotel (in my case) directly. Then they said if its more than 7 days out they cant help, youll have to wait.
Hokie
(4,284 posts)It took two tries. The first time it said all the agents were busy. The second time it just took a few button clicks to cancel on their automated chat. I received a full credit to use on United. I think it's good for a year. I will probably have to book through Orbitz though.