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unhappycamper

(60,364 posts)
Mon Sep 1, 2014, 09:34 AM Sep 2014

'This 'company' is a joke': Missing cars remain a problem for Scott command

http://www.bnd.com/2014/08/31/3377134/service-members-still-complain.html?sp=/99/100/&ihp=1



'This 'company' is a joke': Missing cars remain a problem for Scott command
By MIKE FITZGERALD
News-Democrat
August 31, 2014 Updated 2 hours ago

NEW BADEN — Retired Air Force officer Michelle Kastler is happy to be reunited with her 2012 Hyundai Accent after a nearly three-month wait.

But Kastler remains upset that International Auto Logistics, the federal contractor that shipped it from Great Britain, got it to her just last week -- six weeks later than promised, and with a dead battery.

Just as rankling, Kastler's received no apology for the long wait on her car, or for all the time she spent on dozens of phone calls to IAL's call center that went unanswered.

Kastler doubts very much that U.S. Transportation Command, based at Scott Air Force Base, could ever fix the problems at IAL that have led to hundreds of complaints being filed over missing military members' vehicles.
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