How my restaurant successfully dealt with harassment from customers

[tazkcmo]

20. They are asked to leave without causing a scene

And told why and done in a professional and calm manner. I've had to do this a quite a few times for various reasons, not all being crew harassment issues. Most go quietly and those that don't I give them the option of letting the police handle or the ownership if they were there and then they'd call the cops.

One of my favorites was when a table of 4 kept returning their steaks. After 3 attempts at meeting their needs, our owner told them to leave as he suspected they were fishing for free meals as happens especially at large chains like Applebee's and such. Anyway, they said they weren't leaving, wanted their meal and expected it to be free. They threatened to sue due to discrimination against African Americans. That was funny because of the 300 or so people eating at that time, 90% were AA and having a great time. Our owner responding by saying, "Look around you. Go ahead and sue. I have 6 lawyers, a line out the door and a faithful clientele most of who are AA. So go now or wait quietly for the police to remove you like a common criminal in front of all these nice people enjoying themselves right now.". They left, talked a little shit on the way but they left and the rest applauded our owner and thanked him for removing them.