Starbucks needs more than racial bias training: "You cant train bias out of people"

[elocs]

4. I think you might have some success in training employees not to act on their bias

when they recognize it as bias.

It's kind of like swearing. Most of us learn and realize that we cannot just let the f-bomb fly whenever we please. We can think it but not say it. But some people are foul mouthed no matter where they are or who is around them. It's an imperfect world and we can only do what we can do and hope for the best because recognizing a problem and trying to do something is better than doing nothing at all.