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llmart

(17,729 posts)

7. I once contacted the BBB about AT&T.

Tue Jul 3, 2018, 06:33 PM

Jul 2018

Next thing you know, some bigwig from ATT headquarters was contacting me with apologies and saying my account would be credited. Can't remember the specifics but I think it had to do with some exorbitant rate hike on my landline. They couldn't bend over backwards enough to then give me a new package that was even less expensive than I already had. I think this was about 3 years ago or maybe less.

I've used the BBB threat on a few companies and it always works. My sister used to work for them for a few years and she suggested I use this tactic.

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Finally out of AT&T (I thought) [View all] grumpyduck Jul 2018 OP

Interesting Sherman A1 Jul 2018 #1

They pulled some crap like that on me. roody Jul 2018 #2

If it's under $50.00 don't pay it---they will just write it off,eventually. virgogal Jul 2018 #3

We have decided there's no way around this unless you get new phones immediately.... Phentex Jul 2018 #4

That's why I left Verizon and went with Consumer Cellular, no contract. sarcasmo Jul 2018 #6

Nice! Phentex Jul 2018 #9

att greed suprcali Jul 2018 #5

I once contacted the BBB about AT&T. llmart Jul 2018 #7

I also did several years ago. triron Jul 2018 #8

Complain to the FCC. Patterson Jul 2018 #10

We switched within Concast to Business Concast and tried to keep our phone number BSdetect Jul 2018 #11