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Response to JesterCS (Reply #60)

Thu Sep 17, 2020, 08:01 AM

61. I think I'm on the right track

By yesterday morning, neither of the managers I've talked to at the store had gotten back to me. I followed the advice of several posters here and called the health department. The person I talked to took the report and assured me that they'll be checking that store more now.

Then in the afternoon I decided to go by the store and get some milk and fruit. There was the security guard, on duty, and I was not happy. I said nothing, got my items, and went home.

Then I called a number that I had gotten for Kroger as part of an auto response to an online complaint submission. I had a conversation with one person who transferred me up the chain to another person. We had a LONG conversation, and while we were talking he retrieved the complaints that both my daughter and I had submitted, along with my emails.

I told him that we weren't trying to get anything for my daughter, and we weren't out to get someone fired. We just wanted a safe, comfortable shopping experience for ALL customers. He said he was going to refer it all to HIS supervisor.

I suppose the local store will get some sort of direction/reprimand from the corporate office, and I suppose I'm going to be a villian when I go in the store. It doesn't matter. I can handle it. Honestly, I DARE anyone there to be the least bit rude to me or my daughter.

So we'll see what happens.

Maybe you could make an anonymous report online about your store, and maybe also call the department. I really wouldn't advocate for anyone to do what my daughter did. She's got this brain thing going on, along with other health issues, and sometimes blurts things out without thinking things through. I mean, I don't think what she said was wrong, but sometimes goals can be accomplished in less painful ways. I know I sure didn't want to spend so much time on this. I've got a long list of projects to do before winter, and we've got a critical election coming up in less than 47 days.

Good luck.

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LineLineNew Reply I think I'm on the right track
Rorey Sep 17 #61
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