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(27,072 posts)
Thu Feb 29, 2024, 03:58 PM Feb 29

Fridge failures: LG says angry owners can't sue, company points to cardboard box [View all]

Frank Rodriguez in San Francisco says he has been dealing with a difficult LG fridge since 2021.

“This one cost me $2,000 and it’s been a nightmare,” he said.

He says it’s not freezing well. Techs have repeatedly tried to fix it, but haven’t. Frank says he’s asked for a replacement or a refund. But that hasn’t happened. “I said that’s it. I guess this is the final word,” he said. “I was ready to give up, until I’d seen your program.”

Our “program” was our recent report about a lawsuit involving some LG and Kenmore refrigerators, as well as a part LG makes called the “linear compressor.” Many viewers and the lawsuit claim the compressor frequently dies long before the 10-year warranty or 20-year lifespan that LG advertises.

We focused our story on an LG owner named Betsy in Redwood City. She’s had two fridges die in just five years. “Yeah, two,” she said. “Unfortunately, we bought another LG fridge. So, I guess that’s the definition of insanity, right?”

When that story ran, Sunil Kardile in Pleasanton was watching. “She had exactly the same LG refrigerator that I had,” Sunil said. “When I saw that I said, ‘now let me contact Chris.’” Sunil says his fridge has required five replacement compressors. “The compressor dies like every year,” he said.



LG has a statement on the box that customers waive their right to sue the company. Problem is, most people never see the box their fridge is sold in.

I love my LG washer and dryer. I'm not sure the brand of my fridge.
I will hesitate about buying from LG in the future, though.

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I've seen some very bad reviews of their products that support this article DBoon Feb 29 #1
Just about a year ago, my neighbor (nice Lady) bought a fairly expensive LG refrig. chouchou Feb 29 #5
LG used to be Lucky Goldstar. Maker of garbage electronics in the 80s. Hassin Bin Sober Feb 29 #14
I would never buy another LG fridge Johnny999r Mar 1 #34
LG is not a very reputable company at all underpants Feb 29 #2
We just replaced our fridge a few months ago. We did not get an LG ms liberty Feb 29 #3
Friend had a problem with that compressor. BootinUp Feb 29 #4
is there a serial number or model number run onethatcares Feb 29 #6
I've had bad luck with LG TV's too. Seems like Emile Feb 29 #7
I haven't had much luck with TVs of any brand lately. Coventina Feb 29 #10
My Samsung plasma TV stopped working after 5 years. Samsung replaced every part and it worked for another 5 years., Raftergirl Feb 29 #12
Wow - how did I manage not to buy one of those? Our decades old fridge went south one Vinca Feb 29 #8
From the article: mahatmakanejeeves Feb 29 #9
My Maytag refrigerator died in September after 17 years. Before that the only repair needed was ice maker. I need Raftergirl Feb 29 #11
We have a maytag fridge - best one we ever had. Going on 13 years now. SouthernDem4ever Feb 29 #31
This kind of thing is a nightmare. Taylor Picker Feb 29 #13
I bought my LG Fridge in 2015. GentryDixon Feb 29 #15
Our LG washer/dryer are 5 years old and running great! I have a Goldstar window-unit AC * Oopsie Daisy Feb 29 #16
My LG washer and dryer are 14 years old and still work very well* Coventina Feb 29 #17
Damn! That's a great track record! Oopsie Daisy Feb 29 #20
Yes, I'm in the metro Phoenix area. So, hard freezes are almost unheard of. Coventina Feb 29 #21
They're awful Nasruddin Feb 29 #18
Samsung is the same. onecaliberal Feb 29 #19
Customers don't see that stupid box, fridges are unboxed before delivery Warpy Feb 29 #22
My fridge story: diane in sf Feb 29 #23
writing on the box?? I've NEVER seen the fridge box. EVER. Thing must be huge with lots of 'cover our ass' writing on BlueWaveNeverEnd Feb 29 #24
LG service is a joke rockbluff botanist Feb 29 #25
Welcome to my boycott list JoseBalow Feb 29 #26
My Gibson is 26. bucolic_frolic Feb 29 #27
I remember when Lucky and Goldstar cheap Korean knockoffs of Japanese products showed up. Swede Feb 29 #28
My family was always so effin old fashioned when it comes to large appliances malaise Feb 29 #29
We liked our LG diswasher but it crapped out within a few years SouthernDem4ever Feb 29 #30
News video on the story Yo_Mama_Been_Loggin Feb 29 #32
This happened to us! AwakeAtLast Feb 29 #33
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