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Hassin Bin Sober

(26,311 posts)

12. I can only assume this Comcast rep has a perfect record of retention....

Reply to PumpkinAle (Original post)

Tue Jul 15, 2014, 06:09 PM

Jul 2014

..... or one retention away from a "major prize" or bucking for management - or all of the above.

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Highlight:

Comcast Serves Up What May Be the Worst Customer Service Call in History [View all] PumpkinAle Jul 2014 OP

Omg, I listened to this and I wanted to scream. I felt sorry for this guy he was very calm imo. SummerSnow Jul 2014 #1

HA! The first thing I got rid of in my Dad's portfolio was Comcast Warpy Jul 2014 #27

My absolute WORST experience was with Comcast. arcane1 Jul 2014 #2

I can almost top that with West Elm..... Swede Atlanta Jul 2014 #4

IMO AT&T is worse. I've dealt with both companies. tridim Jul 2014 #8

I am SO FUCKING JEALOUS!!! I want Google Fiber PeaceNikki Jul 2014 #25

Yep blueamy66 Jul 2014 #14

"Why is it that you don’t want the faster speed?" alp227 Jul 2014 #3

You should have heard me trying to cancel a credit card a few years ago KamaAina Jul 2014 #5

Comcast 'Embarrassed' By The Service Call Making Internet Rounds steve2470 Jul 2014 #6

They're embarrassed they got caught. n/t progressoid Jul 2014 #9

agreed nt steve2470 Jul 2014 #11

What a bunch of horseshit! LTR Jul 2014 #21

I ran into a similar situation once, it was frustrating. "Because. Can you cancel my service?" "but uppityperson Jul 2014 #7

This sort of happened to me years ago with AOL aint_no_life_nowhere Jul 2014 #10

You're not the only one. strategery blunder Jul 2014 #22

I can only assume this Comcast rep has a perfect record of retention.... Hassin Bin Sober Jul 2014 #12

Or he's squeezed to retain. Drunken Irishman Jul 2014 #20

I had roughly that experience trying to cancel XM Sen. Walter Sobchak Jul 2014 #13

Brokeback Cable Generic Brad Jul 2014 #15

Took me 20 mins to cut Time Warner's cable. Eleanors38 Jul 2014 #16

wow dembotoz Jul 2014 #17

Reminiscent of trying to cancel AOL. OMG!! WillowTree Jul 2014 #18

I feel bad for Mr. Block - but also the agent. Drunken Irishman Jul 2014 #19

Yep, that sums it up rather well IMO! n/t RKP5637 Jul 2014 #26

What else is there other than tech, customer service, or retentions? TlalocW Jul 2014 #33

Well I guess costumer service is too broad a term... Drunken Irishman Jul 2014 #35

comcast is the worst. Breaking up with them is a time consuming nightmare ecstatic Jul 2014 #23

Consumerist has an update on this story strategery blunder Jul 2014 #24

I think if I ever get that runaround ..... oldhippie Jul 2014 #28

They will probably want to offer you the 'life after death option' and request a 'perpetual RKP5637 Jul 2014 #29

I've been on both sides TlalocW Jul 2014 #30

To be a little contrarian, if I'd been Block, I'd have hung up closeupready Jul 2014 #31

I would never be able to hold my temper, I would have told them to F off after the RKP5637 Jul 2014 #32

did onethatcares Jul 2014 #34

Way better than the debacles I had with Sprint about 10 years ago TheKentuckian Jul 2014 #36