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In reply to the discussion: Comcast Serves Up What May Be the Worst Customer Service Call in History [View all]Drunken Irishman
(34,857 posts)19. I feel bad for Mr. Block - but also the agent.
I actually applied for a job at Comcast and know many who work with them. Their job is contingent on keeping costumers. If they're in retentions, which he probably is, they have to do this or risk losing their job. Basically, take every measure possible to keep the consumer, even if it comes across like this.
Some (most) call center jobs suck for this season. You're conditioned to provide 'good costumer service' but also told to do everything in your power to keep a costumer and if you don't, you lose out on money and potentially your job.
If you get a call center job, don't do tech support ... don't do costumer service ... and don't do retentions.
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Comcast Serves Up What May Be the Worst Customer Service Call in History [View all]
PumpkinAle
Jul 2014
OP
Omg, I listened to this and I wanted to scream. I felt sorry for this guy he was very calm imo.
SummerSnow
Jul 2014
#1
I ran into a similar situation once, it was frustrating. "Because. Can you cancel my service?" "but
uppityperson
Jul 2014
#7
I can only assume this Comcast rep has a perfect record of retention....
Hassin Bin Sober
Jul 2014
#12
They will probably want to offer you the 'life after death option' and request a 'perpetual
RKP5637
Jul 2014
#29
I would never be able to hold my temper, I would have told them to F off after the
RKP5637
Jul 2014
#32