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In reply to the discussion: Comcast Serves Up What May Be the Worst Customer Service Call in History [View all]strategery blunder
(4,225 posts)Normally I would not have touched AOHell with a 376459370 foot pole, but years ago when I was visiting an elderly relative without internet access for about a month, I convinced her to let me set up one of the AOHell free 30-day "trials," so I could check my e-mail, keep up a bare minimum of activity to prevent various online accounts from getting deleted, and cancel the trial before I left, leaving her with no obligation.
Of course, AOHell's CSR didn't need to know that, they only needed to know that dial-up was laughably slow (even if marginally better than no internet at all).
Trying to cancel the trial went just about exactly the same as it did for this poor Comcrap customer--only the AOHell rep couldn't even try to justify it with "blazing fast" service. Not that such limitations of the service prevented the CSR from trying!
In the end I wished I had simply gone without, instead just allowing aforesaid miscellaneous online accounts to inactivity-delete, as nothing was worth that amount of frustration to cancel.