Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

General Discussion

cwydro

(51,308 posts)

6. I worked in a call center once for several years.

Reply to Foamfollower (Original post)

Sun Jul 2, 2017, 11:37 AM

Jul 2017

One doesn't have to agree with those type rants (though I still can't imagine anyone discussing politics on a customer service call); one can simply redirect them back to the matter at hand.

You should have coaches in your call center to help you with this, if you don't then it's a very poorly run center.

Edit history

Please sign in to view edit histories.

9 replies

= new reply since forum marked as read

Highlight:

Reports from the Call Center: Episode 1 [View all] Foamfollower Jul 2017 OP

https://www.democraticunderground.com/1016188358 HAB911 Jul 2017 #1

Welp, I'm super curious about how your customer service callers get on the topic of Trump. WhiskeyGrinder Jul 2017 #2

The Trumpers always find a way. Foamfollower Jul 2017 #7

They obsess. Seriously, they must never think of anything else Mariana Jul 2017 #9

Why in the world are they discussing politics on a customer service line? cwydro Jul 2017 #3

Instead of agreeing with them Sanity Claws Jul 2017 #4

I don't have your direct experience but I don't doubt any of what you're saying. The Velveteen Ocelot Jul 2017 #5

I worked in a call center once for several years. cwydro Jul 2017 #6

I worked in a call center for three years for pnwest Jul 2017 #8