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Response to Igel (Reply #10)

Sat Jun 2, 2012, 11:43 PM

18. I've always believed that workers will screw themselves over far more than management can

All you have to do is allow them to be masters of their own destiny to the maximum extent possible.

Early in my management career I was tasked a couple of times with moving into a disfunctional unit with the task of making them functional again. Basically what I did was delegate much of my job to the employees themselves. I let them distribute their own work assignments, write their own work schedules, set their own start and stop times, work out their own leave schedules, and several other things. Pretty much the only instruction I gave them is that they had to improve their metrics and not increase costs or things had to go back to the way they were. Some of the same people who had been complaining the loudest about their work assignments voluntarily took on even more workload. My overtime costs plummetted, people started getting along, and the work improved dramatically. As a manager, I've found the more you try to control people, the less control you will have over them.

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nxylas Jun 2012 OP
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