woot, anyone else have problems with ordering stuff? like they saved your credit card number.

[Phentex]

2. Woot - now Amazon - has terrible customer service so I am not surprised by this...

The only way to reach them is by email and it takes a few days to hear back from them.

First, they changed the quality of the shirts they sell. They aren't at all what they were to begin with. The sizing changed at that same time but they waited a while before they told anybody that. I like these shirts for my son and the newer ones didn't fit as well. They brought in a choice of brands and that helped a little. But of course, you pay more for the better fitting shirt.

At some point, they overhauled the site and with that, you had to log in with your email instead of your username. Well, I couldn't log in and I tried every combination I could think of. When I tried to just open a new account, it would not let me saying that email was taken.

I emailed them FROM MY CORRECT EMAIL ADDRESS and all they said was you now have to log in with your email address. I emailed them again and told them I did that and they wrote back saying I had an extra letter in my email. (The same email where they were responding.) I wrote again and was very specific, like I was writing to a 3 year old and explained that they had the wrong email on the log in and they could verify by LOOKING AT THE EMAIL I WAS WRITING FROM. I think it took four emails to get them to understand the issue. All of this took 2 days in between each message for them to respond. So after a couple of weeks, they changed the login address and I was able to log in.

Email them with your situation but be patient.