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Sat Jun 8, 2013, 11:00 AM

AVG might be the reason(?) I can't install my Download Accelerator Plus (Speedbit) [View all]

Both are free versions but extremely helpful in maintaining a clean/lean computer. I've contacted both companies and so far the only suggestion has been to temporarily disable AVG so the DAP setup would run. When I did so, DAP would install only 6% of the program (as opposed to the earlier 13%) before stopping.

Recently re-installed Windows 7 for a fresh start; I added DAP to that firewall exception list in addition to the AVG and even temporarily disabled it in addition to the AVG with no improvement. Still can't complete installation of DAP. These are two programs I'm too fond of to do w/o.

Here's how the error message goes:
.........................................................................................................................

support@speedbit.com t downloads fine, but when I try to install it, I get this error list:

dap: Problem signature:
Problem Event Name: APPCRASH
Application Name: dap10_e95385b753_setup.exe
Application Version: 0.0.0.0
Application Timestamp: 4f47e2e4
Fault Module Name: SBupd.dll
Fault Module Version: 1.0.3.8
Fault Module Timestamp: 51b0a9af
Exception Code: c0000005
Exception Offset: 000b7917
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
......................................................................................................................................

Other programs on the machine include IE10 (w/win7 update1 pack), Chrome (my preferred browser), IOBIT malware, ThreatFire behavioral antivirus, AdFender, and Revo Uninstaller. They played fine with everything else on my previous and original Windows 7 installation. I downloaded the FF setup but won't even try to install that unless the other two browsers fail.

Another problem with AVG now is that I can't get it to give me a search window, which I prefer for it's protection value.

Is there any chance I might've set my windows internet to such a high security level that it interferes with non-internet things like software installation? I'm grasping at straws here! My computer's hard drive is indeed cleaned up remarkably, but what use is that if I can't reinstall new versions of my favorite earlier programs? DAP is one of the best I've ever found.

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Reply AVG might be the reason(?) I can't install my Download Accelerator Plus (Speedbit) [View all]
IrishAyes Jun 2013 OP
steve2470 Jun 2013 #1
IrishAyes Jun 2013 #2
steve2470 Jun 2013 #3
IrishAyes Jun 2013 #4
Denzil_DC Jun 2013 #5
Phlem Jun 2013 #6
Phlem Jun 2013 #7
IrishAyes Jun 2013 #19
IrishAyes Jun 2013 #9
Phlem Jun 2013 #10
steve2470 Jun 2013 #11
IrishAyes Jun 2013 #8
hobbit709 Jun 2013 #12
IrishAyes Jun 2013 #13
hobbit709 Jun 2013 #14
IrishAyes Jun 2013 #15
hobbit709 Jun 2013 #16
IrishAyes Jun 2013 #17
hobbit709 Jun 2013 #18
IrishAyes Jun 2013 #20