::Coupon given away::

[Stonepounder]

4. Same here.

I got one shipment where it looked like somebody in the warehouse had dropped my bag of dog food, it split open, and the warehouseman scooped the spilled food up from the floor, put it back in the bag and taped the bag shut. No way was I going to feed it to my dogs.

I called them and told them about it. The Customer Service Rep was seriously aghast, told me "Let me see what I can do and I'll call you right back". About 15 minutes later the phone rang and it was the Rep letting me know that she had gotten to the warehouse in time to get a replacement bag shipped and I would have it next day. No charge, and there would be a 'talking to' in the warehouse. Then apologized several more times.

Chewy rocks!