Deflecting Heat
As Weather Chills, Gas Utilities Stress Lack of Price Control
By Justin Blum
Washington Post Staff Writer
Saturday, December 10, 2005; Page D01
Utility companies around the country are so concerned about consumer outrage over huge natural gas bills this winter that they have launched public relations campaigns to convince customers that the companies are not to blame.
"BGE has no control over these price increases," says a Baltimore Gas & Electric Co. radio commercial. "Nor do we profit from them."
In newspaper ads and on radio and TV, utilities are hammering the message that they are simply passing along costs from natural gas producers and are not pocketing a big bounty. The message also is cropping up in newsletters included with bills and fliers handed to customers. Utilities are even specially training customer service operators so they know how to explain higher prices to irate customers....
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The advertising generally does not explain who is making more money from higher natural gas prices.
Higher prices are benefiting the companies that produce natural gas, including major oil firms such as Exxon Mobil Corp., Royal Dutch Shell PLC and BP PLC. Analysts said that natural gas is a cyclical business and that the companies are benefiting from the current spike....
http://www.washingtonpost.com/wp-dyn/content/article/2005/12/09/AR2005120901948.html