A Quick Question
Are phone polls accurate?
The quick answer: They are accurate for those that respond, but the crucial question is how many actually responded.
The longer answer: Today, telephone polls have become a standard part of news reporting. Every scandal, major news event, or change in direction is heralded by an “instant analyses” of who is up, who is down and “What America thinks”. Often, the findings from these polls take on a life of their own, framing what people think about an event and shaping their response to it. Yet by social scientific standards these findings are often of poor quality, or worse, are misleading, representing what an outspoken minority feels rather than mainstream America.
Why misinformation is popular
Information from these polls is popular because it is relatively quick and inexpensive way to put the survey sponsors in the position of being knowledge brokers. In effect they have “created news.” It is in their best interests to present the information in a way that shapes headlines. The results are typically reported in a pseudo-scientific fashion, stating that the poll was based on 1000+ adult respondents in a national sample with a margin of error of plus or minus 3%.
What they don't tell you
The American public has been trained to assume that a national poll of thousands with a small margin of error accurately represents the opinions of the whole society, but is that true? In fact, the sample size and margin of error give no indication as to the more important information about whether the results accurately reflect the population it has surveyed. The margin of error simply reflects how well the responses cluster around an average score.
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It makes you wonder, whose opinions do these polls really reflect? While not all telephone polls are equally unreliable one rule of thumb is that those who do not report a response rate should be treated with a high degree of skepticism. Yet until the public stops believing in them, telephone polls will be tempting to those who, for a few thousand dollars, wish to see themselves as knowledge brokers.
http://hirr.hartsem.edu/research/quick_question27.html