Company: Diebold, Inc. Location: US-TX-Dallas
Status: Full Time, Employee Job Category: Information Technology
Career Level: Manager (Manager/Supervisor of Staff) Education Level: Bachelor's Degree
Implement and maintain the company document control system and procedures. Write and edit technical documentation. Organize existing voter outreach materials into marketable package for sales team.
? Work with IT, Customer Service Operations Account Manager, Customer Service Operations Manager, and customer service associates across the company to implement knowledge library and voter outreach database that will drive future operations for customer service so that DESI can become a service based company by the year 2007.
? Establish and maintain procedures for maintaining documents and change control of documents.
? Determine and enforce document control requirements in order for the company to meet internal and external needs.
? Maintain company style guide.
? Write, proofread and edit material before release.
? Create and maintain directory of documents in a company-wide database.
? Prepare and maintain documentation pertaining to programming, systems operation and user documentation.
? Translate business specifications into user documentation.
? Work with current vendors to establish standard procedures for implementing a Voter Outreach Program.
? Develop Voter Outreach into a sellable product for sales team.
5 years technical writing and editing experience.
* Experience with a formal Documentation Library System
* Experience with EPIC is preferred.(EPIC is a Documentation Writing Tool)
* Relies on extensive experience and judgment to plan and accomplish goals.
* Bachelor's Degree in English, Technical Writing, Journalism or equivalent and a background in computer science.
* Minimum 5 years experience in software plus ability to grasp electronic, software, and mechanical concepts.
* Superior verbal and written communication skills.
* Ability to prioritize
* Ability to multi-task.
* Extensive knowledge of election processes and Diebold Election Systems products
apply online
http://diebold.recruitsoft.com/servlets/CareerSection?art_ip_action=FlowDispatcher&ctx=1&flowTypeNo=13&pageSeq=2&art_servlet_language=en&jobOfferNo=33967&csNo=2Company: Diebold, Inc.
Reference Code: DESI- CS-DM01