Santander to bring India call centres back to UK

[dipsydoodle]

Santander has said it is bringing all of its call centres back to the UK from India following complaints.

Chief executive Ana Botin told the BBC customers had said it was "the most important factor in terms of the satisfaction with the bank".

It is taking on 500 staff for new phone centres and has 25 million customers and 1,300 branches in the UK.

http://www.bbc.co.uk/news/business-14073889

Santander customers to learn what poor customer service is all about

Satander has announced it will be relocating its call-centres from India back to the UK, to ensure that its customer can learn what it’s like to have your complaint handled by a part-time know-it-all teenage media studies student.

The bank claims that customer complaints have led to the move, and that customers will soon realise “just how good they had it.”

http://newsthump.com/2011/07/08/santander-customers-to-learn-what-poor-customer-service-is-all-about/

I must confess that I've never had any issues with Indian call centres having found them completely reliable - mainly in respect of Barclays and Talktalk. Maybe I was just lucky. :shrug: At least it create another 500 jobs here somewhere or other.