A little help please

[mdmc]

Hello DU. Last night I was surfing the net when a IE window popped up. It said that some program was trying to access my pc. It asked if I wanted to allow once, allow always, block once, block always.
Since I didn't know what the program was, I "blocked always". I was able to continue surfing and had no problems.
My girlfriend just called me and told me that the internet was not working.
She too had "blocked always" this window. She thinks that this action is causing the internet not to work on our PC.
We have a laptop that is able to get the internet. But the PC is not working.
Anyone have a suggestion?

[CK_John]

1. Is your antivirus up to date and have tou done a malware scan? n/t

[Why Syzygy]

2. Are you using Windows Firewall?

It's always a good idea to write down anything new that wants access, even if it is just an IP address.
If you're using Windows Firewall, go to Control Panel > Security > Windows Firewall > Advanced tab > Reset to Default Settings. If you get the request again, write it down and know what you are blocking.

If not Windows Firewall, which one?

[mdmc]

3. I think it is the windows vista firewall...

I'm gonna try your suggestion - thanks for the reply and info..

[mdmc]

4. I tried to reset the default settings but I still can't get online

.. it is not the internet connection .. the laptop works fine..

[Why Syzygy]

5. What kind of connection is it?

Is there an error message? Have you rebooted the machine? Is it wired, wireless, dial up, cable, DSL? Who is your ISP?

Are you using IE? And I guess you are using Vista?

[mdmc]

6. I am using IE and vista

we connect to the internet through verizon high speed cable internet. We also have a laptop that is high speed wireless. The laptop's internet connection works, but the pc does not.

[Why Syzygy]

7. .

Is there an error message? Have you rebooted the machine?
Have you tried "Repair Connection"?

This needs step by step troubleshooting. So every question is important.

[mdmc]

9. There is no error message - just the "failed to connect to the internet"

statement.
I have rebooted the pc and the modem. The modem is not the problem as I am able to use the internet with the laptop.
I have tried "repair connection". It says that there is no problem with the internet connection..

[Why Syzygy]

8. What do you mean

you "tried" to reset to default?

[mdmc]

10. I reset to default but still cant access the internet

i was able to do it (reset to default) but it did not have any effect on IE / I still can't get online.

[Why Syzygy]

11. So, the

repair option indicates that it gives you an IP address and there is no problem with the connection?

So that means when you launch your browser, something else is happening? What is that?

Do this. I'm not sure the exact look of Vista, but there is something close to Start > Run > type "command". Alternatively, there may be a menu item under Start to open a DOS prompt. At the DOS C:\ prompt, type Ping^www.yahoo.com (with ^ being a space). Enter. See what it reports.

[mdmc]

12. I will try that right now..

Thanks for taking the time to reply.. i appreciate it..

[mdmc]

13. I did it

it said
packets sent = 4
packets received = 4
packets lost = 0

ping stats for 69.147.76.15;

[mdmc]

14. I got it to work!

I had to turn off the norton firewall. once it was turned off I was able to get online again.
thanks for all the help!

[Why Syzygy]

15. Glad to hear that.

The ping test showed that you HAD a connection to the internet (all packets received). So there was something other than a connectivity issue blocking the browser. Good you figured it out.

[mdmc]

16. thanks for all the help

peace and low stress..