Help Changing Website Info

[david13]

I wonder if anyone can help me change some info on our website. No one at the company has any idea where the website came from (yes, idiots, I know) only that one Alex somehow obtained it, and is long since gone.
I have found how to change the email addresses on the "Contact Us" page. But the names above don't seem to show in any of the maintenance files.
Or 'website content' files, where I did find one about 'contactus, etc'.
Which I then edited to changed the email.
But how do I change the name above 'Customer Service' and how do I change Customer Service to Accounting/Customer Service?
dc

[CK_John]

1. Each browser has a function to show the source code of a page. In Firefox

select view in the menu bar then click page source. This will open a new page which can be edited, saved or printed.

The page itself can have a feature to prevent viewing of source but most older pages didn't use the feature.

Before changing anything backup the source and work with a duplicate. rename the duplicate for testing.

[EvolveOrConvolve]

2. Um, that's completely wrong

1. Just because you can view a web page's source doesn't mean that you can edit it or change it. Were that the case, anyone at any time could change the source code on any web site in the world. I could change Google's logo to an EvolveOrConvolve logo or a picture of a naked lady or a link to the Widget Company's website.

2. If a web page is on the internet and is transmitted through HTTP and rendered using a browser, you can view the source. Some web pages may use some Javascript to disable the View Page Source option, but that's easily overridden by disabling Javascript then viewing the page. There are even some tools out there that can pull the source HTML and whatever else is delivered to a client side browser.

3. Backing up the HTML source and changing it on a local machine doesn't mean that the user can make changes to the public page. They need a way to upload the edited HTML to the server, either through FTP or some other file transfer mechanism. My guess is that the OP's company used one of those inexpensive web-builder packages that allows someone to build a website without knowing any HTML or even be technical. They usually use templates and the user uploads a logo and types some content into the web-builder software.

[EvolveOrConvolve]

3. A couple of questions

Do you know where the site is hosted at?

Do you have access to an FTP account that allows you to download/upload the site's content (images, HTML, CSS, Javascript, etc.)?

When you say that you changed the email addresses on the Contact Us page, what do you mean by that? Did you login to an account with your browser and update them using some sort of web-builder software?

If you know where the site is hosted, do you have a support or customer service contact email address or phone number you can use to get information about managing the site?

Knowing the URL might help me answer some of these questions for you. If you don't want to post it in a public forum, you could PM it to me if you wouldn't mind me doing some research on it for you.

[david13]

4. Would I be able to use FileZilla to do it? The client or the servor?

I notice that Adobe GoLive is gone. Now they have DreamWeaver, but there would have to be a converter?
dc

[canetoad]

5. No need for a converter

Dreamweaver does the same thing as GoLive did ie: opens and edits html files. Dreamweaver even has inbuilt ftp, so even though you could use Filezilla, there is no need to with Dreamweaver.

Is the website set up on Dreamweaver? If it is, you should just be able to connect, open the local files, edit anything you wish to, then upload it to the server. If the website is not set up, you will need the server name, password etc.

[david13]

6. I don't have DreamWeaver, but I could get something. I think

or we think the website was set up with GoLive, but I am not certain.
I also don't have go live.
So I'm trying to figure out what to get at what price, and what else we could use it for.
One other thing we want to do is set up a simple maybe one page website for a store.
Just location, features, etc.
And maybe be able to weekly change the specials or special offers, etc.
dc

[canetoad]

7. Sorry, I thought you had it

Never mind. All you need to make changes are Windows notepad and Filezilla.

In a nutshell, use filezilla to download the .html file you want to change to your computer. Right click it, Open With...notepad, then edit the text. If I read you correctly, all you want to change are a few words. No need to muck around with tags or code.

Then use Filezilla to put the html file back.

Just to clarify, GoLive, Dreamweaver etc are just programs to create and edit web pages. Doesn't matter which one was used to build the site.

[david13]

8. I have downloaded filezilla and am studing how to operate that.

There appear to be 2 distinct types of fields on the website.
The first is the site info itself. That I have not been able to change, and cannot even see from the contactus.html
The only part that appears is the email addresses from the website. Those I have been able to change just using the edit feature of the host website.
However, the more permanent looking info, which I also want to change, does not even appear there.
Would that appear by downloading into filezilla?
dc

[canetoad]

9. It probably would

As long as you have the server name, password and correct starting folder for Filezilla. If you can log in by Ftp, you should be able to see all the files that comprise the site.

You've probably worked out that Filezilla has 2 main functions; Get and Put. You get a file from a server and put files on servers. While the files are on your computer you can edit them with a text editor or a dedicated piece of software such as Dreamweaver or GoLive. Then you can preview the saved and edited file on your browser before 'Putting' it back on the server.

[david13]

10. I can get into the website files with no problem and use the manager.

It's just that I was not able to find the website banner type info. It doesn't even show in any of the files.
Could I edit the downloaded files on FileZilla's notepad? Or won't FileZilla let me edit?
dc

[david13]

11. Now I have found that the website operating system is linux and

I have not been able to access the site from filezilla. It needs a user name and password, which I ought to be able to set up by going to my account and site manager on the hosting site, shouldn't I?
dc

[canetoad]

12. If you can log on to the site

by using a web control panel/site manager, these are probably the same user name/password that you use with Filezilla. I said probably..... Some ISPs have more than one set of credentials, ie one for site admin, another for account management, (paying bills).

I can't recall Filezilla notepad, but haven't used it for a long time, so I'd say yes, use it to edit files, that's what it's there for.

While you are logged into the site manager, look for the top folder in the tree. It shoud be something like this: public_html/ You will need this to use Filezilla.

Maybe you should go to your ISPs website and look for the help files/user guides and read them thoroughly to get an idea of how things are set up.

[david13]

13. I am signed in as owner with user account and password, and I

have set up an ftp user account for me. I have logged in with fileZilla as ftp user but I think my problem is the path.
I'm not sure yet how to use FileZilla to log in as owner/manager. Without FileZilla I do that from the host website.
dc