I feel sorry for my friend. She runs a retail store and has a new HP

[Paper Roses]

computer for which she paid a fortune.(I think)
She has had the machine since February. She bought the Staples extended warranty.
It had been back to Staples once already for repair. They were able to save her information and then installed a new hard drive. According to them, the old one melted.
The same thing happened today. Back to Staples with the machine. According to them, it has to break down 3 times within a year for it to be considered a lemon and replaced.
What's with that? She is computer literate and knows there is a major problem with this machine. What good is a guarantee plus an extended warranty if it has to fail 3 times in a year to be considered a lemon.
All her business info is on the computer. The first time they were able to retrieve her info, Don't know what will happen with today's incident.

I'm afraid I don't know the model # but is this kind of thing common? If they can't fix it permanently, I feel they owe her a new machine-now!

[hobbit709]

1. First thing is buy an external drive.

Then every day back up your data files.
Hard drive melted? That's a new one.
I would contact HP directly.

[BlueJazz]

2. Hard drive melted??? That's happened several times to me....

...Everytime my laptop get above 2700 degrees Fahrenheit. :) :)

[struggle4progress]

3. She should be asking for an explanation. Hard drives typically don't melt down. If the drive

is suffering heat damage, there's some other problem. I don't know exactly what it is, but here are some possibilities:

(1) Harddrive brand-related problem, say, defective controller chip
(2) Power supply problem, say, incorrect voltage
(3) Case heat-dissipation problem, say, bad combination of case and other components, with inadequate fresh air circulation

The first time it happened, the store should have tried to figure out what the exact problem was. She should try to get some coherent explanation about what they've tried by way of trying to pinpoint the problem. If they suspected a harddrive brand-related problem, for example, they shouldn't have replaced the harddrive with the same make and model