Well THIS is how to thank a customer properly

[shraby]

Had to bring this over to du from dailykos. Enjoy!

I just bought a nice CD from a local Cincinnati troubadour called Jake Speed. It's nothing special with that, Jake Speed is very good in doing what he does but the thing was the confirmation I got from the record distributor. It was the funniest thing in itself.

Markus -

Thanks for your order with CD Baby!

Qty Description Price Total
== ==== == ===
1 JAKE SPEED: the Cincinnati legends of Jeremi $14.00 $14.00

Sub Total $14.00
Shipping $7.00
Grand Total $21.00

Your CD has been gently taken from our CD Baby shelves with
sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure
it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over
the crowd as he put your CD into the finest gold-lined box that money
can buy.

We all had a wonderful celebration afterwards and the whole party
marched down the street to the post office where the entire town of
Portland waved 'Bon Voyage!' to your package, on its way to you, in
our private CD Baby jet on this day, Wednesday, December 28th.

I hope you had a wonderful time shopping at CD Baby. We sure did.
Your picture is on our wall as 'Customer of the Year'. We're all
exhausted but can't wait for you to come back to CDBABY.COM!!

Thank you once again,

Derek Sivers, president, CD Baby
the little CD store with the best new independent music
phone: [phone] email: [e-mail]

[Hobarticus]

1. A retailer with a sense of humor is a treasure indeed....

I gotta shop there!

[Cleita]

2. Very clever and it puts a smile on your face.

:-)

[InternalDialogue]

3. CD Baby is awesome.

They give exposure and referrals to countless artists who are ignored by major labels and corporate radio. Their customer service is out of this world -- after my first few orders, they began throwing in bonus free discs that jived with the genres I was buying from.

They're my number-one site for surfing new music -- I never leave there without adding several artists to my "keep an eye out for" list.

[I Have A Dream]

4. I bought a CD through them from an artist that advertised on DU.

I received a similar E-mail (although not with as much humor in it). I was really impressed that they really seemed to appreciate the people who bought from their site.

[Straight Shooter]

5. An adorable logo on their web site, too.

I like this company. :)

[kay1864]

6. Just went there...

Staff bios are pretty cool too...

http://cdbaby.com/people

(bet they'd fit right in here at DU)

[Nordmadr]

7. Recommended for being too cool. N/T

[Missy Vixen]

8. I'm a retailer, too

I'm going to have to step up the ol' customer service to get to this level!

>Our packing specialist from Japan lit a candle and a hush fell over
the crowd as he put your CD into the finest gold-lined box that money
can buy.<

I have wonderful customers. I also am in a business in which women come in to my store not just to shop, but to talk. Without being a huge bummer on a funny thread, this is the kind of stuff that happens to me. The second day I was open, a lady walked in and said that she wanted to finish an afghan she'd been working on for over 30 years. I was initially afraid she was going to ask me to match the yarn. I listened for a few more minutes. It seems the afghan was for her son, who went to Vietnam and didn't come back.

Among the other merchandise I have, there's always a big box of Kleenex and a comforting hug...

Julie

[G_j]

9. thank you for supporting independent musicians!

CD baby is a good place to shop. :applause: