Roku customer service was just did a very cool thing

[Betty88]

I suddenly lost the wireless on my roku, have had it for quite a while now. I did all the normal trouble shooting then decided to call them. Long story short we went over everything and found the wireless had gone bad and they are sending me a new box. I have had it so long I know it can possibly be under warranty, they didn't even ask, it took all of about 20 min, how cool is that?

[Dappleganger]

1. That's great to hear!

We just bought a 2nd one so I hope they last a long time. We have been running them pretty hard this week. Is everything postage paid?

[Betty88]

2. I was told it was an RMA

usually that means they include the shipping label for the return, guess I will find out in a few days. Crossing fingers that they put the new 1080 model in the box....

[rosesaylavee]

3. Just got my fiirst Roku today

Good to hear their customer service is great. I am very impressed with that little box.

[Betty88]

4. It is the coolest thing

Now if I could just get my replacement delivered, its FedEx not Roku's fault... I can't believe how much I miss that little box.

[Betty88]

5. You know whats really cool...

They sent me the newest HD model!!!! Free upgrades make a girl a customer for life.