Reply #7: I have some experience with this.

[OnyxCollie]

I used to work for a large bookstore chain and, as one would expect with dealing with the public, I came in contact with many people who abused the rules. Once while taking a special order for a customer whom I knew was deceiving me, I put a cautionary statement for the special order clerk on the order. I think I wrote, "Customer likely to return book." (Non-stock books couldn't be sent back to the publisher.) The SPO clerk didn't notice the warning, and attached the slip to the book. The customer came in for the book, was given the slip to initial, and saw the note. He made a small scene, and an effort was made to appease him. I still stand by what I did, and I think that should be taken into account before making judgment. Customers earn their reputations.