My bank "lost" a $7,000 check :(

[Glenda]

Before I went on vacation, I deposited a paycheck via ATM into my checking account. Or so I thought. When I got back online again several days later, I discovered that the check never went into my checking account.

I called the bank and they don't know what happened. The woman sent a request to the ATM department, and it will take 10 business days for them to mail me a reason why the check wasn't deposited.

SO I don't know whether there was something wrong with the check & they sent it back to the issuer. Or if they deposited it into someone elses account. Or if they just "lost" it. ANd I won't find out for 2 weeks, if then.

Is this normal?

I emailed the check issuer to alert him to the situation, but haven't heard back yet. What else can I do?

In the meantime, my accounts will go below the minimum balance and I will be charged fees. And I will have to pay less than full on my credit cards and incur fees there as well.

Any suggestions or comfort?

Glenda