Reply #3: We gave one to my son for Xmas

[chelsea0011]

As far as I know, he loves it. He uses Napster for downloads and has no trouble at all. He says the ear plugs are a huge step up from the iRiver he has used in the past. The touch scroll was the feature that seemed to get the most criticized in some reviews. He says it works fine once you get the feel of it. I've used the touch scroll and actually like it. Here's what I think you need to think about. From what I've read and from what others say, you can't find better than the iPod. However, do you want only one choice in music downloads with iTunes? They would have to have a contract with every musician to satisfy everyone. They won't. Zen and other will allow you to download from many sites with musicians that may not be on iTunes. AC/DC is one. They are in contract talks(or have signed) with MSN Music to have them on their site. Zen has FM radio. Is this an issue? Do you want a removable battery(my son's came with the extra battery included-you may still fine these out there-they were in the first 35000 units)? I'm not trying to sell Zen, but iPod is not the only game in town anymore.