Reply #8: For us it was a collection agency. Even though we pay all our bills on time

[grace0418]

every month and have no outstanding balances with anyone except our mortgage. When my husband was first diagnosed with diabetes last year, he tried to order his supplies through Byram Healthcare. They insisted on sending the supplies to our house where we are not home during the day. After the first time we decided it was too risky (they left it on our front porch in the middle of a busy Chicago neighborhood) and he stopped ordering from them.

Well, apparently they sent us some bill for the co-pay of $18, which makes no sense because we paid with our credit card. The bill never arrived, nor would we have ever expected it. So they sent it to collections. No phone call, no second letter, nothing. When I finally determined what it was (after a bit of runaround with the collection agency) I called Byram. The billing department employee didn't seem the least bit surprised nor did she give a shit that our credit rating would be negatively affected by their idiotic billing process. And even though I have no idea what the "co-pay" would be for, I just paid it with a credit card because it wasn't worth arguing over $18.

It also took two additional phone calls to Byram to get them to convince the collection agency to stop calling us. The whole thing was so unnecessary and idiotic.