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Norton/Symantec's dirty trick [View All]

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the blues Donating Member (210 posts) Send PM | Profile | Ignore Fri Nov-27-09 05:57 PM
Original message
Norton/Symantec's dirty trick
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I removed Norton anti-virus, etc. from my computer over a year ago. Today I got an email notification that my credit card had been charged via auto-renewal (which I had disabled when I removed Norton from my system). But that's not the tricky part. The credit card they had on file was expired, and yet Norton still charged me. I asked the man-with-a-thick-Indian-accent-named-Fred how that happened. Fred said that Norton, like many other online retail companies that have the auto-renewal option, subscribed to an updater program. The updater program functions in cooperation with banks; banks provide updated credit card information to retailers when auto-renewal information expires. Fred said this was done for the convenience of older customers, who might not know how to update their credit card information themselves.

I have a couple of problems with this. The first is, gimme a break. Norton and the banks conspire thus because they want customers' money, not to help old people. The second is, when did I give my bank permission to release updated credit card information to online retailers? What kind of crap is that?
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