One of my clients just sent me this youtube link. I've actually had conversations like this with horse owners before. My top story was a family who came through the doors of my barn acting like they owned the place, they'd just won a 3 year old Arabian stallion at a raffle. I'm in IL and the horse was in Florida. They'd never seen it, or ever owned a horse before but the dialogue we had went something along the lines of this youtube video.
http://www.youtube.com/watch?v=T4HRkAwN_oA&feature=shareDepressing, humorous, true. This is my life and people wonder why I'm such a curmudgeon. My business typifies the mantra that the customer is NOT always right! (In fact, people come to us specifically so we can tell them how wrong they are....)