Reply #23: BB sucks

[bmovies]

I hate, hate, HATE blockbuster online. Their service sucks.

Got only 12 dvds in my first month and a half with Blockbuster (in comparison, I got 28 from Netflix even though I have been with them only one month and one week). Most dvds from them takes from 5-6 days in shipping. On several occasions, no movie came to me at all. And when I had a replacement sent to me (after waiting for a whole week) due to the missing movies, the replacement would disappear as well (after waiting another week). At one point, I went a whole 12 days without receiving a single dvd from them. In those same 12 days, Netflix had sent me 7 dvds.

On the 13th day I finally got in a dvd from Blockbuster. I also got 2 dvds from Netflix that same day. So, in those 13 days I got only one dvd from Blockbuster, but 9 from Netflix. Netflix is well worth the few extra dollars (only 1-2 days shipping).

I've already sent two or three complaining emails to BB, all to no avail. Still the same lousy service.

I'm not saying that will happen to you. Many of blockbusters customers are quite satisfied with the service, but in my experience its been nothing but a nightmare.