Reply #13: it's not the mutual fund company I support...

[northernlights]

it's the transfer agent they outsourced their customer service to. In other words, a lackey to a number of large, often household name, mutual funds. Although the specific fund I support sucks big time -- I wouldn't recommend any of them to be honest.

To me, it's just a harbinger of the things to come. This is probably how they *all* do business.