Reply #26: This weekend I was sent to the wrong gate, was told a flight was delayed when it

[spooky3]

was not, was shown (on the electronic board) the wrong baggage carousel to pick up luggage, and after a long wait I checked with an employee who told me in a very surly manner that the board was correct. I eventually located the bag on a different carousel, along with at least a dozen other "orphaned" bags that people hadn't yet found.

If the airlines (and I know my experience isn't unique to the airline I used this weekend) are incapable of hiring and training and rewarding employees to do such simple things correctly, how can they be trusted to be more capable for doing this for higher level skills?