Bestselling Indian author paints grim view of outsourcing jobs

[Walt Starr]

Bestselling Indian author paints grim view of outsourcing jobs

1 hour, 32 minutes ago

NEW DELHI (AFP) - Shyam Mehra, 26, hates it when the Americans call him Sam. He hates it even more when his boss calls him Sam too.

That's not all. He hates his work, his "semi-girlfriend" ... and himself.

Mehra is one of the American-hating characters from a new book that has struck a chord with India's fast-growing middle class.

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Meanwhile, an instructor preparing trainees for the job scribbles a golden rule on the blackboard for handling difficult customers: 10=35.

"Remember, a thirty-five-year-old American's brain and IQ is the same as a 10-year-old Indian's brain ... Americans are dumb, just accept it. I don't want anyone losing their cool during the calls..." the instructor tells a class.

<snip>

http://news.yahoo.com/s/afp/20051229/ennew_afp/afpentertainmentliteratureindiaoutsourcing

And there you have it, the real reason why Indian Call Centers are unable to properly serve American customers and thus are actually ultimately damaging to the bottom line of American companies who take a short term view for their bottom line.

Before I make a puchase, I find out where the technical support call centers are located. I refuse to purchase any product that outsources support to India.