Reply #178: As someone who has bought

[Sgent]

over $150K of computer equipment in the last 5 years, with about 20K from Dell, I will never purchase from them again.

This has to do with the fact that their support sucks. Even with the "gold" technical support, 13X5 (4 hr to door) tech support.

Why these feelings? Significantly because of a $10 keyboard. It wasn't that they refused to replace their under warrenty, warped, keyboard, it was the process that it took to get that answer.

I spent 4 hours on the phone, another 2 days in email tag, and finally get no answer -- this on a computer with a business class "gold" support contract. Screw 'em.

With HP, I call, tell them the problem, and have a replacement part or support guy onsite in 4 hours -- and this call was at midnight.