Reply #62: Let me tell you about trying to shop at Micro Center last week

[Sherman A1]

Went to the store to sign up for one of their workshop & ask a question about an Apple Desktop.
Went to their Apple Center and the the two staffers where busy talking with one another, couldn't be bothered to offer to help.
Went back to their Service Desk and the staffers were busy talking with one another, couldn't be bothered to help.
Wandered around the store for about 30 minutes, was passed by several employees, none asked if I needed help.
Heading out the front door, it was hard to get out as 3 staffers were busy talking with each other and pretty much blocking the doorway.
On the Parking Lot, four staffers (they had on name tags) were stretch wrapping a car (I guess they were pulling a prank on a co-worker)

Got in my car, drove to Best Buy, got my question answered quickly, noted a package 0% finance deal. Was out of the store in about 5 minutes.

Called the Micro Center Manager later that evening told him of my experiences at his store.... He apologized and asked me to be sure to ask for him, next time I was in the store, so that I could receive good service. My response was to ask, "In your mind, just why would I want to come back to your store?"

Went to Best Buy the next day, bought the new desktop.

There is a old saying in Retail.... "You Can NEVER Make Up Lost Sales".

Had I been simply asked if I needed help, I probably wouldn't have driven to Best Buy to ask my question and would have purchased the Desktop at Micro Center. So service at the Retail Level is important to me.