Reply #8: It's everywhere I've ever worked

[KatyMan]

the US, UK or Ireland. At my last job in the UK we got to the point where our first question was 'Did you open a ticket', and if they said no, we'd tell them to call back after they did. And the thing is, these aren't run of the mill, 'line workers' if you will, but managers who often got reports on IT response metrics for their departments. Everybody wants a favor but nowadays that requires either a help desk ticket or an Astros ticket ;)