Who's Lying? That biased AOL is losing my biz? Where do I go?

[FullCountNotRecount]

to get a new internet provider.

[JudgeSmales]

1. What happened?

[salvorhardin]

2. Here ya go...

http://www.thelist.com

[still_one]

3. http://www.dslreports.com

[FullCountNotRecount]

4. Thanks all.

[FullCountNotRecount]

5. How dare they question Kerry's service

by acting like they are being balanced by showing both Ads.

[OneTwentyoNine]

6. Gawd....anybody but AOheLL

Even if you get past their Repuke leanings their still FUCKING crooks. Watch your credit card real careful when you cancel. Those asses have made a career out of charging your card at least one more time.

The last dial-up provider I used before cable internet was AT&T. Whatda you know,they were the best of the ten or more I'd used in previous years. But..go with HSI if you can. I could never go back to dial-up after having HSI since 2000.

David

[stewert]

7. Go Local........

Get a local ISP, they have better service and they are cheaper. My local ISP charges $17.95 a month for unlimited hours, and they have a usenet server, but it's $12.95 a month if you pay a year at a time.

AOL is a total ripoff.

[vivalarev]

8. Go Broadband with Verizon or Comcast!!!

[Chovexani]

9. I just got Verizon DSL

And other than a slight incompatibility problem with my older iMac (it doesn't run on lower than OSX and that machine runs 9), I have had no problems.

They also have above-excellent customer service. I highly recommend them.

[Hornito]

10. I think Earthlink is one of the best. They also have awesome

anti-virus, antispam, and security filters, and, have donated to the Dems on a pretty regular basis. Check em' out. www.earthlink.net

On edit: AOL/Time-Warner is headed up by a "Bush-buddie" Robert Parsons, a black Republcian who was on Bush's phony Soc. Sec. Commission, and wanted to privatize Soc. Sec. Screw them! I left AOL when he was installed.

[otohara]

11. Many Problems w/ Earthlink -

It was fine for about a year, then all of a sudden I experienced daily problems. All customer service calls are now routed to India.

[bobbieinok]

24. I think that's just a rumor.......some may be but not all........mine was

TX (I think)

[Ms. Clio]

23. I've been considering Earthlink, thanks for the info. n/t

[RebelOne]

12. Sorry, but I am an AOL user and I do not consider them

biased. They only post articles from AP and other major news services.

[Tight_rope]

14. That's a lie...Not to mention that AOHell are thieves! Read this!

This from ComsumerAffair.com

Nothing is easier than signing up for AOL. Conversely, nothing is more difficult than getting rid of AOL once you have it, as the complainants in this section will tell you.

In fact, AOL has been so good at sticking it to customers who desperately want to be non-customers that it has perfected a couple of new tricks -- billing consumers who sign up for the supposed free trial as well as simply adding charges to the phone bills of poor souls who aren't now and never have been customers. Oh, and then there's the double-billing that's been good for so many laughs around the AOL espresso bar.

AOL - Unauthorized Charges
Phyllis of Tuttle OK (9/24/03):
AOL put an unauthorized internet access charges on my phone bill. I called and explained that I used OEC and do not use AOL at all for a provider. The woman looked up my account and agreed there was no activity and said she will credit the account and close it out. Next month I get another bill on my phone bill and the previous charges that they did not credit.

I called again and got a rude rude man who said I did not have any credit due and I should be finding out who is in my house using my internet even though he also agreed there was no activity. I told him I did not authorize the charges and wanted them removed and not to send me another bill. He continued to interrupt me and say rude things and I finally had to hang up on him. Needless to say nothing was resolved.

AOL is billing me 28.90 per month for nothing. This should not be legal for them to do this to people. I don't know what else to do and I don't know how to keep it from happening. Do we not have any rights anymore that companies can bill you and then make you the bad guy for wanted them to take it off?

Linda of Mobile AL (9/24/03):
My son tried AOL on a trial basis for 90 days. It was on our phone bill. He canceled it. I canceled it. I was even told they could tell the account had not been activated. Been going on over a year. Now I am getting sued. AOL says talk to BellSouth, BellSouth says talk to AOL. It is crazy. AOL canceled the account for non payment and continued to bill me.

Jeff of Conroe TX (9/18/03):
I recently looked at the pages of my Verizon phone bill and say a $28.90 charge for AOL. I do not have their service and never have. Also, I m being charged on a phone number that I no longer have. When I call them they say they have no record of an account in my name, even though I faxed them a copy of 2 months worth of phone bills!!

I am in the process of filling complaints with the Federal Trade Commission, the Better Business Bureau and any other place I can. I've had 6 different conversations with them and after the last one they said they needed Verizon to contact them because I can't be being billed because they have no record of me.

So far they have charged me for $204.00 for a service I did not ask for, or authorize in any way.

Paul of Fresno CA (9/15/03):
Took $14.95 out of my checking account. I don't even have an account with AOL. Called to get a refund and they said they couldn't because they had no record of my account. Called on August 27, 2003, talked to 5 people and 4 hours later I got hung up on by Clark W. I'll never get my money back. But if they took it from my account they could do it to others.
More---------->http://www.consumeraffairs.com/internet/aol_unauthorized_charges.html

[Jacobin]

13. Welcome to the land of the living. Another one leaves AOHell

ANY ISP provider will give you better service for less money and won't try to trap you in its content.

[Tight_rope]

15. Great!...Leave them...they are "BIG" time crooks! Watch out...Read This!

This from ComsumerAffair.com

Nothing is easier than signing up for AOL. Conversely, nothing is more difficult than getting rid of AOL once you have it, as the complainants in this section will tell you.

In fact, AOL has been so good at sticking it to customers who desperately want to be non-customers that it has perfected a couple of new tricks -- billing consumers who sign up for the supposed free trial as well as simply adding charges to the phone bills of poor souls who aren't now and never have been customers. Oh, and then there's the double-billing that's been good for so many laughs around the AOL espresso bar.

AOL - Unauthorized Charges
Phyllis of Tuttle OK (9/24/03):
AOL put an unauthorized internet access charges on my phone bill. I called and explained that I used OEC and do not use AOL at all for a provider. The woman looked up my account and agreed there was no activity and said she will credit the account and close it out. Next month I get another bill on my phone bill and the previous charges that they did not credit.

I called again and got a rude rude man who said I did not have any credit due and I should be finding out who is in my house using my internet even though he also agreed there was no activity. I told him I did not authorize the charges and wanted them removed and not to send me another bill. He continued to interrupt me and say rude things and I finally had to hang up on him. Needless to say nothing was resolved.

AOL is billing me 28.90 per month for nothing. This should not be legal for them to do this to people. I don't know what else to do and I don't know how to keep it from happening. Do we not have any rights anymore that companies can bill you and then make you the bad guy for wanted them to take it off?

Linda of Mobile AL (9/24/03):
My son tried AOL on a trial basis for 90 days. It was on our phone bill. He canceled it. I canceled it. I was even told they could tell the account had not been activated. Been going on over a year. Now I am getting sued. AOL says talk to BellSouth, BellSouth says talk to AOL. It is crazy. AOL canceled the account for non payment and continued to bill me.

Jeff of Conroe TX (9/18/03):
I recently looked at the pages of my Verizon phone bill and say a $28.90 charge for AOL. I do not have their service and never have. Also, I m being charged on a phone number that I no longer have. When I call them they say they have no record of an account in my name, even though I faxed them a copy of 2 months worth of phone bills!!

I am in the process of filling complaints with the Federal Trade Commission, the Better Business Bureau and any other place I can. I've had 6 different conversations with them and after the last one they said they needed Verizon to contact them because I can't be being billed because they have no record of me.

So far they have charged me for $204.00 for a service I did not ask for, or authorize in any way.

Paul of Fresno CA (9/15/03):
Took $14.95 out of my checking account. I don't even have an account with AOL. Called to get a refund and they said they couldn't because they had no record of my account. Called on August 27, 2003, talked to 5 people and 4 hours later I got hung up on by Clark W. I'll never get my money back. But if they took it from my account they could do it to others.
More---------->http://www.consumeraffairs.com/internet/aol_unauthorize...

[demosincebirth]

16. I'd tell you to go to...

sbc dsl 26.95 mo. But, their tech serv, everyone speaks with an accent. Hard to understand. Kind of funny, though. They all have very american sounding names, like Jack, Wil, Scott, Johnnny.

[timtom]

17. zcloud.net

10 bucks a month. No hassle.

[lottie244]

18. Earthlink....I've been using it for years...no more problems than with

others.

[Nordic]

19. Get with the 21st century and dump AOL.

AOL is the most godawful messiest and fucked up system you can imagine.

Once you switch over you'll wonder why you stayed on it.

I was with AOL for years, got disgusted at seeing Britney Spears as their top news story every day, and finally switched.

It's a world of difference. Get Earthlink if you don't know where else to go. That's what I'm on now.

[in_cog_ni_to]

20. Be SURE that they know WHY you are dumping their service!

They must know that what they are doing is unacceptable!

[K-W]

21. AOL exists only to fool people who dont know about the internet.

What can you expect from a company that is,in essence a complete con job.

[IronLionZion]

22. broadband: cable or dsl

check around your area to see what's available

and there are other dial-up companies out there too. NetZero is fairly cheap