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They both have two ways of dealing with these, "Robo Computers".
Cox: <snip> In April 2004, Cox will launch a new email virus protection service to help defend Cox High Speed Internet customers from receiving hazardous computer viruses via email. This free service is automatically activated, and does not need to be installed. Customers do not need to contact Cox in order to benefit from this service.
It works as follows:
* Messages sent to Cox Customers' email accounts on the cox.net domain (i.e. ending with '@cox.net') will be checked for viruses before being delivered to the customers' in-box or Webmail. Click here for latest updates. * If a known virus is detected the service will delete the entire email message and send a notification to you explaining the email has been removed. The email notification message will be sent from Cox Virus Monitor. Update: Starting in July, Cox will no longer be sending virus notification messages. This service improvement is based on customer feedback regarding messages of this nature and is part of our continuing efforts to provide the best security and overall customer experience. Most email software can be setup to automatically delete these notifications, this done by setting up specific rules within your email software. For instructions on setting up rules to delete these message Click Here. * Please note that Cox does not read the content (text) of your email messages. This automated solution only detects known viruses.
Although the new Cox anti-virus solution will provide protection against viruses transmitted via email, we still recommend the use of anti-virus software on your PC, which will protect you from viruses transmitted through Web sites, Internet downloads, diskettes, portable drives, etc. The new email virus protection service will not prevent downloading of virus-infected files, nor will it remove viruses already present on a customers' computer. <end of snip>
Earthlink <snip> EarthLink's outgoing mail servers are now using authenticated SMTP (ASMTP) to help fight spam. As a result, you must update your email settings to continue sending mail from our servers. ASMTP requires you to enter your email password before sending email. This simple step blocks unauthorized outgoing messages and helps reduce the distribution of spam. <end of snip>
Of course the Cox method just blocks e-mails, it does not protect one from the Internet or an infected removable media.
The Earthlink method stops an infected computer from sending e-mails though their SMTP Server, hence the Roadrunner problem.
Some people are idiots when it comes to computers; you asked them a simple question such as, "Have updated your computers OS and virus definitions"? Of course you are told, "I keep everything updated". I do not know what they are thinking, first thing when fixing somebodies computer problems, 1) Update virus defs, 2) Check for updates for OS, especially security updates. 9 times out of 10 this has not been done.
If anybody has a questions what-so-ever, please ask!
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