I get tons of miles from American, and I get free tickets anyway because of the business I am in so I signed up with Points.com and got $250 in JC Penney gift certs.....it works!!!!! I reccomend them...
I don't know what the agency is (Northwest Airlines maybe) but she donates the miles to some organization that gets them to servicemembers. They are not a consideration in her ticket buying practice, she just looks for the cheapest.
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