I just got off the phone with an outsourced AT&T rep that could do nothing to help me and was told it would take 48 hours for a supervisor to call me back. And the problem happens to do with an EXPANSION of service!
It takes a long time to get a message from one country to another!
12. I don't know if this was an intended effect...
...or a side effect of companies centralizing operations at these call centers but it seems that they are more comfortable screwing you than they were when they had to deal with you face to face. If you manage to talk to an actual person, that person is probably going to be in another state or another country so that know that they have you at a disadvantage. It's very cowardly.
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