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You mention DVDs, but what kind of DVDs are you putting in there? IOW, are these DVDs you purchased, made, or rented?
One negative aspect of a DVD is that it is that the very thing that makes them superior to a tape is also what makes them somewhat fragile. If one is scratched or otherwise damaged, the DVD player may be unable to read it. This is a big problem with rentals. People who rent the things either don't give a crap or aren't aware the way they handle the discs can damage them. The convenience store chain for which I worked at one point offered DVD rentals. Damage was a huge problem. The average shelf life of a popular DVD was about a month, or ten rentals. If that DVD was rented by one of our customers who seemed to go out of his way to damage it, the disc was dead immediately upon return.
IOW, scratches. You must handle a DVD by the edges. Even if you clean the DVD itself, the scratches will not be removed, no matter what claims the cleaning product makes. You can't "erase" physical damage. What's worse is that this physical damage to a disc can actually damage your player depending on its type, and it's not a cleaning issue. Again, it's a physical damage issue.
I don't know if that's the problem you're experiencing, but your description fits perfectly the problems I have with rentals or DVDs that have been handled by someone who doesn't take care with them. (I recently loaned an out-of-print movie to a co-worker that was immaculate when I gave it to him, and when he returned it, it looked like he'd taken sandpaper to the surface. It's a dead disc now, and I'm pissed, but I digress.)
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