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Edited on Sun Jan-22-06 08:46 PM by linazelle
I have been struggling to put an excel spreadsheet together for weeks--so much so, that I bit the bullet yesterday and signed up with Microsoft's Excel support group for paid help. I talked to one guy whose thick accent I couldn't understand so I was given a ticket for a callback. "Mike" called--in hindsight what a fitting name. Mike also had a heavy accent but I was able to communicate with him. I emailed my spreadsheet to him. He told me he'd call me back by noon. At 12:15 he called to tell me he didn't understand the formulas in my worksheet--all MS formulas, no Visual Basic or anything. He didn't understand the VLOOKUP links. I explained them to him. He said he would try to figure out the solution and get back to me Sunday or Monday morning but he would email me a response by Saturday night as to his progress.
I returned home this evening before the 5PM support line closed to call him because I had not gotten an email. He told me he had turned the problem over to the professional group to do some programming for it or something.
I asked when they'd be done, or when I would hear back. He said he'd call back. Never did.
Of course I can and will call them tomorrow to complain and perhaps get a refund, but the thing is, I have wasted precious time with them thinking I would have a solution and this is what I get.
This is a rant, more than anything. But if you're ever thinking about calling MS's support people, beware.
On Edit: If there are any Excel experts here, HELLLLPPP!!
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