Want to help save American Jobs ??

[kelligesq]

You must have all noticed that when you call up to pay or confirm items on your
charge cards you are connected with India, Costa Rica and various other locations that have replaced call centers in the United States.

One reason not to deal with them is that you usually do better with Americans or Canadians who have the ingenuity to solve a matter instead of reading from a script and they do not have the attitudes or generosity American or Canadians have.

Another reason is do you want your credit card numbers floating around India, Costa Rica and who knows where.

But the main reason not to deal with them and ask for a representative/office in the United States is to force the credit card companies to bring these jobs back to the US.

They know that there is difficulty and dissatisfaction with these offshore cutomer service centers. If enough people demand to speak with the United States
we may be responsible for bringing jobs back to the US.

Pass it on.

[Hydra]

1. Good luck

In my company, customer service is the lowest priority. The highest is "labor management"- finding ways to pay us less, eliminate our hours or even our positions.

My bet is that these companies simply don't care. After all, when all of the jobs are shipped out, your only option will be not to use their service.

That's the option I choose.

[Johonny]

2. Odd observation

I found that when they call me: it's from a foreign call center. But often when I call "them" for help, I'm connected to an American call center.

[kelligesq]

3. Whenever I call, and I'm talking about credit cards

I'm connected with a foreign call center.

A couple of times they have tried to talk me out of asking to be transferred
to an American office insisting they can take care of any matter, and on one
occasion in his obvious foreign heavily accented English he insisted he was
in America - but when I asked for his supervisor - hung up.

I had a conversation with a fellow who was moving to India for his company to set up a call center and he told me they have a real problem with the people - half dont show up to work - and dont show the initiative an American or CAnadian does - it's in their culture just to follow the order and not to take any initiative to solve the problem themselves.

So if you're asking to dispute a charge and so on, you may not get very far.