Problems with airport security? Tell the TSA on its new blog

[OhioChick]

The Transportation Security Administration aims for "lively, open discussion" on airport security

January 31, 2008 (Computerworld) The Transportation Security Administration (TSA) on Wednesday launched a new blog to get questions and feedback on airport security issues -- and to respond to those posts.

TSA Administrator Kip Hawley noted on the blog that there is no time for agency personnel to answer passenger questions during the airport screening process. Screeners have no time to explain to passengers why they are asked to do certain things and can only demand that they follow orders. The blog, he said, provides a forum to explain processes and to allow passengers to suggest changes to the TSA checkpoint processes.

"One of my major goals of 2008 is to get TSA and passengers back on the same side, working together," Hawley wrote. "We need your help to get the checkpoint to be a better environment for us to do our security job and for you to get through quickly and on to your flight. We will not only give you straight answers to your questions, but we will challenge you with new ideas and involve you in upcoming changes."

Hawley noted that while he and other senior leaders at TSA participate in the discussion, a team of TSA moderators runs the blog.

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