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onehandle (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 11:30 AM Original message |
Apple leads, Dell lags in customer satisfaction |
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ananda (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 11:35 AM Response to Original message |
1. I'm not surprised. |
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tridim (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 11:40 AM Response to Reply #1 |
2. Not surprised either.. |
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Javaman (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 11:56 AM Response to Reply #2 |
4. huh, interesting insight based on what? |
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tridim (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 12:02 PM Response to Reply #4 |
5. Well, I'm well aware of all the Apple support horror stories |
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onehandle (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 12:07 PM Response to Reply #5 |
7. Well, gosh. If you say so. nt |
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spooky3 (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:34 PM Response to Reply #5 |
13. Statistics (per Consumer Reports) show that Apple support is superior. |
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walldude (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:44 PM Response to Reply #5 |
16. I'm with you... after years of hearing how great Mac is |
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Javaman (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 03:00 PM Response to Reply #16 |
30. ... |
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vow66 (167 posts) Send PM | Profile | Ignore | Fri Apr-17-09 12:13 PM Response to Reply #2 |
8. Since Apple is effectively a cult of Mac lovers |
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smalll (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 02:04 PM Response to Reply #8 |
22. Correct. Buying a Mac is just conspicuous consumption. |
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Javaman (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 03:01 PM Response to Reply #22 |
31. ... |
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onehandle (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 03:02 PM Response to Reply #22 |
32. Yeah. My computer is a cardboard box with a computer screen drawn on the side. |
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Elwood P Dowd (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 03:08 PM Response to Reply #22 |
33. I just learned two things about myself I did not know. |
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wickerwoman (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 03:21 PM Response to Reply #22 |
35. Er, |
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AndyTiedye (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:29 PM Response to Reply #2 |
10. If You Can Get Your Customers to Love Your Product, You Must be Doing Something Right |
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Dappleganger (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:40 PM Response to Reply #10 |
15. Exactly! |
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tridim (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:52 PM Response to Reply #10 |
17. That's how it should work. |
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onehandle (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 02:51 PM Response to Reply #17 |
26. Macs are bad, says you. PCs are great and if they break, you can fix them with duct tape. |
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tridim (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 03:35 PM Response to Reply #26 |
36. No, I can fix PC's with inexpensive commodity parts available at my local computer store. |
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Javaman (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 11:53 AM Response to Reply #1 |
3. suit up, I suspect some serious Windows inspired flame whining. |
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onehandle (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 12:04 PM Response to Reply #3 |
6. It'll go something like this... |
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Javaman (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:26 PM Response to Reply #6 |
9. Add this one to the list... |
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noamnety (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 02:20 PM Response to Reply #9 |
25. I had all kinds of fun with Dell customer support |
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Javaman (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 02:59 PM Response to Reply #25 |
29. um okay... |
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Tikki (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:29 PM Response to Original message |
11. Apple has done right by me....I will continue to.. |
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high density (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:33 PM Response to Original message |
12. Is that it to customer satisfaction with computers? Easy, enjoyable, and useful? |
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Dappleganger (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:39 PM Response to Original message |
14. Have had a lot of interaction with the local Genius Bar... |
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MrCoffee (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:54 PM Response to Original message |
18. I am wildly dissatisfied with my Dell laptop, thanks to inept customer support |
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ejpoeta (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:54 PM Response to Original message |
19. my sister has a MAC and she seems to like it. looks pretty neat to me, but |
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Twinguard (486 posts) Send PM | Profile | Ignore | Fri Apr-17-09 01:59 PM Response to Original message |
20. I have and use both Microsoft and Apple |
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8 track mind (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 02:04 PM Response to Original message |
21. i had nothing but problems |
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Sen. Walter Sobchak (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 02:06 PM Response to Original message |
23. yet they still couldn't fix my iBook |
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ZombieNixon (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 02:13 PM Response to Original message |
24. Not surprising. |
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Commie Pinko Dirtbag (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 02:52 PM Response to Reply #24 |
27. My work computer is an HP, and it's rock solid. -nt |
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ZombieNixon (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 02:57 PM Response to Reply #27 |
28. HPs seem pretty decent. |
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onehandle (1000+ posts) Send PM | Profile | Ignore | Fri Apr-17-09 03:08 PM Response to Reply #27 |
34. I've had PCs along side my Macs for years. The HP was one of the better ones. |
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