Mich. firm turns tables on outsourcing

[BeatleBoot]

From The Detroit News,

http://www.detnews.com/article/20100227/BIZ/2270328/Mich.-firm-turns-tables-on-outsourcing

Burroughs moves call center back to Plymouth from India

<snip>

What makes this transaction different is that Dillon and five other customer service employees for Burroughs Payment Systems Inc. work in Plymouth -- not in India or some other hub of offshore outsourcing.

In fact, a part of Burroughs' call center used to be in Bangalore, India, until company officials began to examine the real cost benefit of outsourcing.

Burroughs is not the only company starting to question whether the initial cost savings adds up, long term. A small number of businesses and several state government offices are looking to bring jobs back to the United States and to Michigan in particular.

"I am having those conversations with businesses in the (auto) supply chain and other manufacturers, and I wouldn't be surprised to see more of those jobs returning," said Satish Upda, dean of Michigan State University's College of Engineering.


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[RKP5637]

1. Sounds like brain cells are rejuvenating in some corporate decisions. n/t

[d_r]

2. wait

state gov.s have off shore call centers?

[BeatleBoot]

3. Amazing isn't it?

[d_r]

7. yeah

unbelievable

[BR_Parkway]

4. At one point, NC was going to have unemployment handled overseas

Fortunately enough people saw the ridiculousness of paying people in another country to handle the benefits of our state's unemployed workers to scream loudly enough that it didn't happen

But it certainly gives one reason to question the folks making the decisions

[HopeHoops]

5. That is so breathtakingly stupid it defies words.

:spank: :banghead: :wtf: :argh:

[Vidar]

6. K&R.